Additional Notes:

• Class participant size should not exceed 24 participants.
• There should be full lighting in the room.
• Avoid rooms that are overly long on one side or is narrow.
• Flip chart presentation area should be the furthest corner of the room from the entrance and exit zones.
• Move formal address podiums to the far corner of the right of the room after use.
• Ensure the room has wi-fi access and access and password codes are made available to participants ahead of the session.

House Rules:

1. Punctuality: Arrive on time to each workshop session.  Arriving late is a sign of
   disrespect to the trainer and to your fellow participants.  Times to take note of:
   • Session Turn-up Time: 7.30 am for 7.50 am (20 mins for start time)
   • Session End Time: 5.00 pm
   • Morning Session:  7.50 am – 1 pm
   • Afternoon Session: 2 pm – 5.00 pm
   • Tea-breaks: 10-10.20 am (morning) and 3.10-3.30 pm (afternoon)
   • Lunch Break: 1-2 pm (dispension of token coupons at doorway at start of lunchtime)
   • All bio breaks are limited to break times.
   • [Botswana Employment Act – Working Hours: If the working week is 5 days, then the working day may not be more than 9 hours and a period of rest totaling 1-hour should be provided during the day.  If the working week is more than 5 days, then the working day may not be more than 8 hours or more than 48 hours in a week.  A break of at least 30 minutes must be given after 5 consecutive hours of work.]
2. No Disturbances: Cell phones should be turned off at the beginning of the workshop and should remain off until the end except during breaks.  Avoid side conversations – if you are unclear about the topic being discussed or the instructions, please ask the facilitator to clarify.
   • Participants, administrators and visitors are not to make movements between the presentation area and the exit doors at anytime during the session.  Practice this habit for two days and you will find it becoming harder to do so with time.  This is to respect the participants and allow the focus they would require for the programme.  Keep all bio-breaks to designated break times.
   • Work to clear all commitments and allow for briefs to those delegated to undertake yours tasks scheduled for during the session time a week before attending the programme.
   • Advise your office to hold all official and personal calls to after programme sessions (ideally after the programme) and delegate all urgent tasks.
   • If you are not delegating today, you are not likely to be ready to take on brand new strategic and managerial tasks this programme is preparing you for.  So learn to let go of the old tasks today and make room for what matters for your organization!
3. Respect Others: Respect each other, yourselves, and the trainer.  Do not speak when someone else is speaking.  Listen actively.  The trainer will be facilitating the discussions with your assistance.
4. Participation: You are your own best resource.  Much of the content of the training will be coming from you.  Each one of you brings a wealth of experience to the program.  The workshop can only be successful if it is a two-way process and if everyone participates fully.  Give everyone a chance to contribute and encourage others to do so.
5. Agree to Disagree: During this workshop everyone must feel free to express opinions and concerns.  Please see frank discussions about politics as healthy exchanges rather than personal attacks.  There will be a tolerance of differences in two approaches and strategies. Everyone to contribute to a safe/non-judgmental environment.
6. Ask Questions: There are no stupid questions.  If you do have a question you don’t want to ask in front of others, ask it privately during a break.  Please do not think any question you have is unimportant.
7. Give your honest feedback: At the end of each day you will be given a form for
   your feedback on making this training better next time.  Please be honest!  Constructive criticism is appreciated and is the only way that we can improve.
8. Be prepared to face the unexpected as the programme and materials unfold. This work is counter-intuitive.  That is all you need to be prepared for at this stage.  Take it in your stride.  It will grow on you.  Try the fold-arm exercise.   If a presentation surprised you, and the reason is not presented or understood immediately, raise your discomfort with the discussion or lookout for reasons in the follow-up sessions.
9. At this stage you are not expected to determine the ways the work integrates with your current organization practices. Create the space (including time) and the willingness for you to deep dive with the work and when you emerge, you will be guided in taking the understanding you have gained to your practices.
10. For beginning reading material:  click here.  Read the definition of Systems Thinking.  Notice what the discipline is.  The session has started!
11. Prepare each session in advance:
    • Arrange to bring your personal tablet, smartphone or laptop to the session for access to the programme website and training manual.
    • Click here to become familiar to the website prior to each day and a week ahead of the workshop programme.
12. 100% attendance is a pre-requirement for certification of all four levels leading to the award of the Masters programme qualification.